InMotion Hosting Support Center

Using Folders with Thunderbird and Gmail

Category: Thunderbird

2014-07-20 11:57 pm EST

Hits: 299
I had my gmail account with thunderbird but not all the folders so I removed it form thunderbird and now it keeps saying "Thunderbird - Configuration could not be verified - is the username or password wrong?" I've spent the hour looking online and doing everything the settings and even changing the password yet won't work still.

I use thunderbird 24.6.0

I'm confused and tired. Can someone please help me?

You must login before you can ask a follow up question.

You must login before you can submit an answer.

I fixed this problem. Just disable or uninstall your virus and then try again! It worked! YAY 1 hour in the middle of the night.
5 Points
2014-07-21 12:19 am EST



31,633 Points
2014-07-21 9:04 am EST
Hello itsnotworking,

Thank you for your question about using folders with Thunderbird and Gmail, and updating us on this issue. So, a virus was stopping Thunderbird from authenticating with the server?

Do you know what the virus was called?

What did you use to remove the Virus?

If you have any further questions, feel free to post them below.
Thank you,


You must login before you can post a comment about this answer.

Like this Question?

Forum Login

You are NOT logged in. You can still browse our Support Center.

To participate within our Community Support Forum:

Need more Help?

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!