InMotion Hosting Support Center

Connection is Untrusted Error

Category: Ssl

2012-02-22 9:14 pm EST

Hits: 3,873

I'm working for my client's website
Recently he purchased an SSL Certificate and the setup is completed.
I tried to access the secure page but I got SSL Error warning about certificate is not trusted.

Below is the certificate information:

This CA Root certificate is not trusted. To enable trust, install this certificate in the Trusted Root Certification Authorities store.

Issued to :
Issued by :

Valid from 2/22/2012 to 2/21/2013

The page that I tried to access :

How to resolve this issue and make the certificate trusted?
Many thanks.


You must login before you can ask a follow up question.

You must login before you can submit an answer.

Best answer chosen by User


Tim S
13,821 Points
2012-02-23 9:39 am EST
Hi Mino,

Thanks for posting your question about the "<strong>Connection is Untrusted Error</strong>." I'm sorry you are having trouble with the SSL on your domain. I'm more than happy to assist you.

I have reviewed your account and it appears that this is an issue that our tier2 support team needs to address. I'm having them review the issue now, and as soon as I have further information, I will post it here to provide you an update.

If you need further assistance please feel free to contact us.


Tim S

You must login before you can post a comment about this answer.

Like this Question?

Forum Login

You are NOT logged in. You can still browse our Support Center.

To participate within our Community Support Forum:

Need more Help?

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!