InMotion Hosting Support Center

Can't Use SSH/Shell on my Server

Category: Server Usage

InMotionFans
n/a Points
Asked:
2015-03-25 12:36 pm EST

Hits: 372
I am trying to access my server via SSH/Shell to install FFMPEG for a web-application, but it I can't connect via PUTTY as the connection simply times out and via the JAVA applet it doesn't connect. I though it was enabled for shared hosts, but my account does not appear to be activated.

You must login before you can ask a follow up question.

You must login before you can submit an answer.

OTHER ANSWERS

0

Arn
Staff
42,232 Points
2015-03-25 12:47 pm EST
Hello,

Sorry for the problem with connecting with SSH. I double-checked the server and your access to SSH is definitely enabled. I also asked about FFMPEG. You would not be able to install that application on a shared server account. You would need to be on a VPS or Dedicated server to use it. If you continue to have problems with access to SSH, please call into our live support while you're trying to connect and they can walk you through the process. We do have a reference list of software that you can have installed on our servers here.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Need more Help?

Search

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!