InMotion Hosting Support Center

Email created in HTML but arrives at recipient as standard text.

n/a Points
2014-06-30 10:23 am EST

Hits: 80
When I send a message from my RoundCube email account it shows up as standard text at my other email accounts and any other email account I send it to and I can't figure out why. All other email I receive at the other accounts shows up as HTML. Is there a setting I need to change?


You must login before you can ask a follow up question.

You must login before you can submit an answer.



43,761 Points
2014-06-30 10:45 am EST
Hello BWSwede,

You may want to check the display settings to see if you have it set to display HTML messages. This is found by clicking on "Settings" in the upper right corner of your RoundCube interface. Then click on the "Displaying Messages" selection from the menu that appears. There will be a list of settings. Among them is a checkbox that says 'Display HTML'. Make sure to check that box and then click on Save.

Kindest Regards,
Scott M

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!