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Route Emails to other places

Category: Prestashop 15

VAULT
Asked:
2016-06-16 8:47 am EST

Hits: 35
Hello,

I have a prestashop store set up so that every time something happens on the site related to a sale etc... it sends an email to the specified address. The problem though, is that I need to send return slip emails to a different email address. Anyone have some ideas on how to do this?

Greatly Appreciated,
Zack

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John-Paul
Staff
31,633 Points
2016-06-16 9:27 am EST
Hello Zack,

Thank you for your question regarding sending emails from Prestashop for returns. The customer service section should allow you to communicate with your customers via email. You should be able to edit the customer's email address as needed.

Also, PrestaShop has a return merchandise functionality, covered here in the official documentation. Once processed, the customer can access and view the return.

Thank you,
John-Paul

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Thank you for this answer John-Paul. I apologize for not giving more detail on the subject but I meant the email to the shop owner saying that there has been a merchandise return. I want to single these emails out to go to a different address than the emails regarding new orders etc...

For now I have set up a rule inside of my parent email address to forward the email to the specified email but I would like to have it streamlined into the email I choose.

Thanks,
Zack
VAULT
86 Points
2016-06-16 9:35 am EST
I could not find a built-in way to accomplish this in PrestaShop. This means you would most likely have to custom-code/develop a solution.

You may be able to create an email filter (in your client such as Outlook, Webmail, T) that forwards a returned merchandise email to a specific folder/address, or forwards the email to another address location.

Thank you,
John-Paul
John-Paul
31,633 Points
Staff
2016-06-16 1:05 pm EST
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