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Problems with Prestashop FEATURED PRODUCTS module.

Category: Prestashop 15

heartlandpet
333 Points
Asked:
2014-11-27 2:04 pm EST

Hits: 1,261
Need help with a problem that just popped up. On my home page I have always had (12) featured products. Never a problem. Yesterday I was deleting a couple of products from being featured, just making some changes. As soon as I made a couple of changes (three white spaces) pooped up on the home page and pushed three products down. I have checked a few things. Checked to see if the image height in homefeatured.css is correct, it is. I now need help figuring out what just happened.

pawsandclawspetsupply.com (home page)

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Found the offending image that was pushing down the featured products module.....Buyaahh!
heartlandpet
333 Points
2014-11-28 09:28 am EST
UPDATE:

NOT RESOLVED. Well, I discovered that when an image has (Two) lines in the description it pushes the featured products image down. As I said, I removed that image and eventually renamed it. The HOME page was again, perfect with no problems and (12) images. Then, all of a sudden a flash on the screen and BAM! here we go again. Look at the home page and see the featured products area. I see no issues but the anomaly is back. Very frustrated.
heartlandpet
333 Points
2014-11-28 10:10 am EST
UPDATE: On a hunch I noticed that when the LEFT column is not as long as (12) featured products would be, that the above problem occurs. I activated a SPECIALS block which drove the left column down. That corrected the issue only in FIREFOX. In IE10 the issue persists even with multiple refreshes and cache clears. I notice that in IE the left column under TAGS is a little smaller ie: the tags although the same number are on 2 lines and in FIREFOX they are on 3 lines. Maybe nothing but the bottom line is that I can't get the problem to correct itself in IE. Thoughts?
heartlandpet
333 Points
2014-11-28 04:50 pm EST

OTHER ANSWERS

0

Arn
Staff
42,973 Points
2014-11-28 9:39 am EST
Hello!

Thanks for lettings us know you resolved it! We appreciate your questions and responses!

Please let us know if you require any further assistance.

Regards,
Arnel C.

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Arnel,

Updated my question. Unfortunately, not resolved.
heartlandpet
333 Points
2014-11-28 10:24 am EST
0

Arn
Staff
42,973 Points
2014-11-28 10:35 am EST
Hello,

Sorry to hear that the problem reappeared. Did you have caching turned on by any chance? Make sure you turn it off (in the Performance section), make your changes, then save it and try it once again. Also make sure that your browser cache is clear before going to that same location.

Try that and then let us know if you're still having the same problem

Regards,
Arnel C.

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Arnel,

Of course I already thought of that:
1. No, Cache is not turned on in Presta Shop.
2. Cleared browser multiple times. Problem persists on both Firefox and Explorer.
heartlandpet
333 Points
2014-11-28 2:01 pm EST
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