InMotion Hosting Support Center

Problem with PrestaShop Panel displaying

Category: Prestashop 15

InMotionFans
n/a Points
Asked:
2015-08-05 4:21 pm EST

Hits: 42
I'm new to inmotionhosting and to prestashop too. I just purchased inmotionhosting and had prestashop preinstalled by your team. I got login and password to my administration dashboard and when I log in, I cannot see the panel, just this:
<a target="_blank" href="https://imageshack.com/i/ex6EeEXgj"><img src="http://imagizer.imageshack.us/v2/xq90/537/6EeEXg.jpg" border="0"></a>
[URL=https://imageshack.com/i/ex6EeEXgj][IMG]http://imagizer.imageshack.us/v2/xq90/537/6EeEXg.jpg[/IMG][/URL]

What is going wrong? What should I do to display it properly?

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Arn
Staff
42,973 Points
2015-08-05 4:45 pm EST
Hello,

Sorry to hear that you're having problems seeing the PrestaShop site. I checked the URL used for your account and I do not see any problems with seeing the website. Can you provide the URL that you're using? The URL that I see for your account is different than the one that I see on your Welcome email. The domain name that I see registered for your account is a ".com" not ".pl". We would not be able to register the ".pl". Please make sure to check that. If it is incorrect, please call into live support in order to have the primary domain corrected.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.

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