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Problem with Prestashop over HTTPS

Category: Prestashop 15

2014-12-01 11:44 pm EST

Hits: 372
I purchase a template at and I installed the template in my godaddy VPS server, it was not that fast, then I setup an SSL for my store and enable SSL and also Increased Front Office Security, after doing that the site was super slow, like a minute to load one page so I contacted Templatemonster support, godaddy support and no one found a solution. The I desire to move to other hosting company so I register with Inmotion Hosting, now the site under HTTP is super-fast but HTTPS still slow. I contacted the new hosting company support and they said it may be an issue with PrestaShop since they ask me to use the default PrestaShop theme just to test the performance under HTTPS and the results are the same, super slow. Please I really need help with this, I love pretashop since I was in Magento before and switch to prestashop and this is the only issue with Prestashop that I have
In the Admin interface it work fine, the issue is in the store front
Thank you for your help
Note: Try my site under HTTP
Then add a product to the cart and try to checkout, you will be redirected to the HTTPS and the page will take forever to load

Please any help?

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11,186 Points
2014-12-02 9:22 am EST
The issue appears to be an extenral location that you have defined for your fonts which is timing out. When accessing the 3rd party URL over HTTP, it appears to be responding quickly, but over HTTPS, it appears to time out. The external location that I am referring to is and is defined within the theme or another extension you may be running.

I recommend taking a look through your source code and storing the font asset locally or finding another location for it.

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Finally someone found the issue.
Thank you for your help!!!
I will now see how i can remove this URL from my site
14 Points
2014-12-02 10:53 am EST
How much do you charge me to help me fix this issue? I contacted Template Monster and they are not able to help, my hosting company and they have not idea about the issue so you are the only one that know what may be wrong and i'm sure is that because i did some test and you are right about the fonts
14 Points
2014-12-02 12:07 pm EST
Unfortunately, we are unable to make changes to your site for you via this public forum. There are, however, some developers out there that you may be able to hire to resolve the issue, but I am unable to recommend one.
11,186 Points
2014-12-02 12:31 pm EST
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