InMotion Hosting Support Center

Prestashop SMTP configuration faild

Category: Prestashop 15

n/a Points
2015-12-15 8:01 pm EST

Hits: 993

I set configuration in prestashop 1.6 back office, i am using google as email hosting, already set MX records

SMTP Server:
SMTP user google account
password: account password
encryption: SSL
port: 465

But got this error Error when test it:
Please check your configuration
Authentication failed using username '' and password '**

Password and user are check ok, Please assist! thank you

You must login before you can ask a follow up question.

You must login before you can submit an answer.



10,077 Points
2015-12-15 8:49 pm EST

Thank you for your question on SMTP within PrestaShop. Try using your address instead but if should work with Google SMTP settings. Are you sure you are typing the password in correctly?

Best Regards,
TJ Edens

You must login before you can post a comment about this answer.

I am afraid is google, pass are ok , just got this msg, Google may block sign-in attempts from some apps or devices that do not use modern security standards. Since these apps and devices are easier to break into, blocking them helps keep your account safe. What can i do?
3 Points
2015-12-15 9:44 pm EST
Hello Pv16,

I checked the Prestashop forum and it seems that others had similar issues. Please review this thread and see if it fixes your problem.

Best Regards,
TJ Edens
10,077 Points
2015-12-20 9:12 pm EST
Like this Question?

Related Articles

Forum Login

You are NOT logged in. You can still browse our Support Center.

To participate within our Community Support Forum:

Need more Help?

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!