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prestashop modules are not getting installed

Category: Prestashop 15

n/a Points
2014-08-26 12:44 pm EST

Hits: 480
I recently moved to inmotion from godaddy. I had an issue with the 'Top Menu' as some subcategories were not getting installed. I tried to refresh the module by uninstalling and installing. Now the module is uninstalled and when I am trying to install the module, I am getting an error 'this module is already installed' and the install button is still active on the module. Can someone help us out with this issue please. The version of prestashop is

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40,371 Points
2014-08-26 1:22 pm EST

Sorry to hear that you're having problems with your PrestaShop install. Can you provide a little more information on your site? We need to be able to see the problem that you're having so that we can investigate it further. Also, how did you migrate the installation from Godaddy over to InMotion? If we can get a few more details, we might be able to determine the problem you are having.

Kindest regards,
Arnel C.

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The migration was done by inmotion support team. You can visit the site there are no categories seen there.
12 Points
2014-08-26 10:01 pm EST
Hello maheshm,

When visiting the URl provided it takes me to a site hosted at GoDaddy. We would need to see your actual site on our server with proper URL. It is also likely that you will need to provide the credentials to get into the back office, meaning the prestashop username and password.

Obviously you do not want to paste that information here, but you can send the information to Just be sure to leave a comment here so we know that the email was sent.

Kindest Regards,
Scott M
43,761 Points
2014-08-27 10:25 am EST
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