InMotion Hosting Support Center

Prestashop combination not working.

Category: Prestashop 15

heartlandpet
333 Points
Asked:
2014-10-26 8:32 pm EST

Hits: 2,695
Please refer to the following link:
http://pawsandclawspetsupply.com/prestashop/pillow-beds/9-bumper-dog-bed.html

Note that this product has (2) types of combinations, STYLES and SIZES. What ever combination is in the first position works fine. The combination in the second position does not work properly.

Example: The combination STYLES changes as expected, When a different style is selected, the image changes. However, the combination SIZES is supposed to change the pricing when different sizes are selected. It does not.

Note that when I place SIZES back in the first position it changes pricing just fine but in contrast STYLES, now in the second position,stops working and does not change images

Something is wrong here. Every combination should work regardless of the position it is in. Please advise.

You must login before you can ask a follow up question.

You must login before you can submit an answer.

UPDATE: 10/29/2014

Scott and Arnel,

If you look at the Attributes/Combinations you will see that STYLES right now is in the first position. However, you have already pointed out that the DOG TOYS for example and others have the SIZES back in the first position. I think there is a major problem here.

1. We still have the problem of any combination in the second postion not working.

2. Now it appears that the combination that is supposed to be in the first position throughout the website, in fact isn't.

Also:

I recreated some combinations. Same thing. Whatever is in the second position does not work. Also, the combination are not in the same place throughout the website.
heartlandpet
333 Points
2014-10-29 12:51 pm EST

OTHER ANSWERS

0

scott
Staff
43,761 Points
2014-10-28 8:06 am EST
Hello,

We are still working on as to why this is happening to your combinations. We are not able to duplicate it with test products and see that other objects such as the Jive Dog Toy also works. I am still testing on the Bumper Dog Bed and hopefully will have an answer for you soon.

Kindest Regards,
Scott M

You must login before you can post a comment about this answer.

Hello,

Sorry for the problem with the combination. I've been working with Scott on this issue and I had a quick question. Can you try re-creating the entry with the combinations and see if it works? I'm suspecting something happening in the database entry. Whenever we create a new entry with something approximating the number of combinations you're using, it works. Please let us know if you are able to re-create the entry and see it working.

Thanks!
Arnel C.
Arn
42,973 Points
Staff
2014-10-28 10:10 am EST
Scott and Arnel,

If you look at the Attributes/Combinations you will see that STYLES right now is in the first position. However, you have already pointed out that the DOG TOYS for example and others have the SIZES back in the first position. I think there is a major problem here.

1. We still have the problem of any combination in the second postion not working.

2. Now it appears that the combination that is supposed to be in the first position throughout the website, in fact isn't.
heartlandpet
333 Points
2014-10-29 12:41 pm EST
0

scott
Staff
43,761 Points
2014-10-29 3:11 pm EST
Hello,

Arnel and I have done multiple tests on this for you. No matter how they are entered in the combinations tab, the Sizes and Styles will display in the same order. It is true that these two combination dropdowns do not work together. I cannot find any logical reason as to why the Color and Sizes dropdowns appear in the order they do. I made a test bed and used Color instead of Style and it displayed the same way the Jive Dog Toy did. It also worked with adjusting the price.

However, I looked more closely and noticed that there are not any true 'combinations' on the products. Each 'combination' is a single attribute. Combinations are meant to be more than one attribute, such as Cobalt Blue - Small, Cobalt - Blue - Medium, etc. This means there would be a lot of combinations for the 5 sizes and 15 colors for the 5*15dog bed, 75 or so actually.

Using the 'Products Combinations Generator' button from the Combinations tab will help automatically generate all 75 combinations. I did this on a test product and this allowed the price to change appropriately regarding sizes. I still do not know why the Jive Dog Toy works, but creating full combinations is the correct way to go in PrestaShop.

Kindest Regards,
Scott M

You must login before you can post a comment about this answer.

Like this Question?

Related Articles

Forum Login

You are NOT logged in. You can still browse our Support Center.

To participate within our Community Support Forum:

Need more Help?

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail: support@InMotionHosting.com
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!