InMotion Hosting Support Center

Prestashop Admin keeps logging out

Category: Prestashop 15

n/a Points
2014-12-15 6:04 am EST

Hits: 5,563
When I try to make changes or do anything in the back office of prestashop, it logs out and I have to keep logging in. It is very annoying and I can't work on my shop. How can I rectify this?

You must login before you can ask a follow up question.

You must login before you can submit an answer.



42,973 Points
2014-12-15 12:14 pm EST

Sorry to hear about the problems with PrestaShop. The admin has an option that checks for a dynamically changing IP address. You will need to turn option off in the administrator. It is under the Administrator Preferences. Turn off the "Check Cookies IP address". You can see a reference to this issue here.

I hope this helps to answer your question, please let us know if you require any further assistance.

Arnel C.

You must login before you can post a comment about this answer.

Like this Question?

Related Articles

Forum Login

You are NOT logged in. You can still browse our Support Center.

To participate within our Community Support Forum:

Need more Help?

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!