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Prestashop Admin keeps logging out

Category: Prestashop 15

InMotionFans
n/a Points
Asked:
2014-12-15 6:04 am EST

Hits: 5,563
When I try to make changes or do anything in the back office of prestashop, it logs out and I have to keep logging in. It is very annoying and I can't work on my shop. How can I rectify this?

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Arn
Staff
42,973 Points
2014-12-15 12:14 pm EST
Hello!

Sorry to hear about the problems with PrestaShop. The admin has an option that checks for a dynamically changing IP address. You will need to turn option off in the administrator. It is under the Administrator Preferences. Turn off the "Check Cookies IP address". You can see a reference to this issue here.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.

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