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Prestashop Addon will not login

Category: Prestashop 15

VAULT
Asked:
2016-06-17 11:55 am EST

Hits: 607
Hello,

In my backend of prestashop 1.6.1.4 it will not let me log into the addons page. It says "PrestaShop was unable to log in to Addons. Please check your credentials and your Internet connection." I have done both to no avail. Has anyone ran into this problem or no a fix to it? Note: I have used multiple browsers and cleared every cache there is. It also lets me log in on the actual site but not from the back end.

Thanks in advance,
Zack

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TJEdens
Staff
10,077 Points
2016-06-17 11:58 am EST
Hello VAULT,

Thank you for your question regarding PrestaShop. This has been an issue with PrestaShop for some time now, however I found a thread that went over how some users fixed this issue.

Best Regards,
TJ Edens

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Thank you for the quick reply TJ. I have went through this thread before contacting support and have tried all solutions listed. Looks like I might need to update here soon. Funny thing is, I called prestashop for help and they claimed to have never heard of this problem ever....I guess they don't monitor their forums. Oh well, thank you for your help TJ
VAULT
86 Points
2016-06-17 12:29 pm EST
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