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PayPal Module Error "Please contact Merchant " in Prestashop

Category: Prestashop 15

2015-02-11 4:53 am EST

Hits: 2,015

I have a E-commerce website hosted on Inmotion.

Recently customers (and my self too) cannot purchasing product anymore, using PayPal Module Check out.

The following error occur: "Error occurred:
Please try to contact the merchant:

01. PayPal response:
02. ->"
And I begin to get E-mail messages:
Error reporting from your PayPalAPI module
A client has encountered a problem with the module PayPalAPI, see the report:
PayPal response:
For any support I would be very thankful.


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This is right at the last stage of the check out just when it should be loading up the PayPal website and the customer then is expected to make the payment. So it's still on my site, but failing to move forward to PayPal. There is no other error message than what you see above.

Until last week it was all running fine! Help!!
5 Points
2015-02-11 05:09 am EST



42,973 Points
2015-02-11 8:52 am EST
Hello Thaijochen,

Sorry to hear about the problem that you're having with Paypal in PrestaShop 1.5. Upon investigating this issue, it appears that it may be related to an update with the PayPal module. Checkout this post from the PrestaShop Support forums. The poster was also using an older version of PrestaShop (1.5) and he was able to get the module working.

I hope this helps to answer your question, please let us know if you require any further assistance.

Kindest regards,
Arnel C.

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