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PayPal classic module for Prestashop (3.8.1) not working (Italy)

Category: Prestashop 15

InMotionFans
n/a Points
Asked:
2015-02-05 4:30 am EST

Hits: 1,049
Hi, I've done the whole paypal setup (3.8.1) using default prestashop (1.6.0.9) configuration, got the rights API etc: http://www.inmotionhosting.com/support/edu/prestashop-15/314-install-configure-paypal?tsrc=aaq

When the user tries to pay we get this error:
Error occurred:
Please try to contact the merchant:
<b>PayPal response:</b>
TIMESTAMP -> 2015-02-05T08:26:18Z
L_ERRORCODE0 -> 10002
L_SHORTMESSAGE0 -> Security error
L_LONGMESSAGE0 -> Security header is not valid
L_SEVERITYCODE0 -> Error

I have a business paypal account and I'm from Italy. I expect some problems due to the fact that hosting is in the USA and Paypal is for italian seller. On other ecommerce I've never had a problem. Could you please help me?

Thanks,
Marco

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OTHER ANSWERS

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JeffMa
Staff
11,186 Points
2015-02-06 9:18 am EST
Hello Marco,

This message means that something within your PayPal credentials is incorrect when sent to PayPal. To resolve the issue, be sure that your PayPal API username, password, and API key are correct. If you copies and pasted the content, check for any spaces that may have been accidentally placed.

Best regards,
JeffMa

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