InMotion Hosting Support Center

PayPal classic module for Prestashop (3.8.1) not working (Italy)

Category: Prestashop 15

n/a Points
2015-02-05 4:30 am EST

Hits: 1,049
Hi, I've done the whole paypal setup (3.8.1) using default prestashop ( configuration, got the rights API etc:

When the user tries to pay we get this error:
Error occurred:
Please try to contact the merchant:
<b>PayPal response:</b>
TIMESTAMP -> 2015-02-05T08:26:18Z
L_ERRORCODE0 -> 10002
L_SHORTMESSAGE0 -> Security error
L_LONGMESSAGE0 -> Security header is not valid

I have a business paypal account and I'm from Italy. I expect some problems due to the fact that hosting is in the USA and Paypal is for italian seller. On other ecommerce I've never had a problem. Could you please help me?


You must login before you can ask a follow up question.

You must login before you can submit an answer.



11,186 Points
2015-02-06 9:18 am EST
Hello Marco,

This message means that something within your PayPal credentials is incorrect when sent to PayPal. To resolve the issue, be sure that your PayPal API username, password, and API key are correct. If you copies and pasted the content, check for any spaces that may have been accidentally placed.

Best regards,

You must login before you can post a comment about this answer.

Like this Question?

Related Articles

Forum Login

You are NOT logged in. You can still browse our Support Center.

To participate within our Community Support Forum:

Need more Help?

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!