InMotion Hosting Support Center

no carriers available in version 1.6

Category: Prestashop 15

2015-05-05 7:05 pm EST

Hits: 965
I have been trying to correct the problem I have stating there are no carriers available for the address listed when orders are placed. I have version 1.6 and at first was using the first option of enable stock management and had this problem. After researching the problem I changed it to advanced stock management, added a warehouse, enabled carriers for the warehouse and updated the product quantities. I still receive the message that there are no carriers available for the address listed in the order. I have run out of ideas as to where the problem could be. Can anyone direct me t the right path? Thanks

You must login before you can ask a follow up question.

You must login before you can submit an answer.



42,973 Points
2015-05-05 7:30 pm EST
Hello Brucewp1,

Sorry for the problem with the carriers in PrestaShop 1.6. The problem maybe associated with settings as it has been reported multiple times in the PrestaShop support forum. Check out these posts and replies. Several people have indicated how they resolved, but there are various ways that this problem has appeared. Compare and see if the solutions posted meet your issue.

If you continue to have a problem, please provide us more information in terms of the carrier you're trying to use. Also, if you can provide information on how we can duplicate the issue as well as access your admin, then we can investigate it in more depth.

I hope this helps steer you in the right direction.

Kindest regards,
Arnel C.

You must login before you can post a comment about this answer.

Like this Question?

Related Articles

Forum Login

You are NOT logged in. You can still browse our Support Center.

To participate within our Community Support Forum:

Need more Help?

Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!