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Unable to access PrestaShop Administrator Dashboard

Category: Prestashop 15

2015-02-11 2:31 pm EST

Hits: 155
We purchased a service to you, we have confirmed the activation and installation of Prestashop for the domain name We tried to access our dashboards inserting the above link url which leads me to a blank page. While the temp url: not work and generates error.
What must we do to be able to access the dashboard of our website? ???
Thank you in advance, Domenico Barbuto

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42,973 Points
2015-02-11 3:03 pm EST
Hello Domenico,

Sorry for the problem with logging into the PrestaShop Administrator dashboard. I took a look at your installation and everything is setup correctly, however, your DOMAIN NAME ( is not pointed to our hosting service. When you purchased the hosting service and selected that PrestaShop be installed, it was setup so that using the domain name would run the files through our servers. However, since you did not change the name servers to point to our host, then the PrestaShop files are not able to run because the DNS is actually pointing elsewhere. When you change it over to our host, allow for 6-8 hours of propagation time, then you should be able to use the login information provided in your Welcome email to see the PrestaShop dashboard.

I hope this helps to answer your question, please let us know if you require any further assistance.

Arnel C.

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