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Cannot save or edit product data in Prestashop 1.6.1.4

Category: Prestashop 15

InMotionFans
n/a Points
Asked:
2016-01-28 9:04 am EST

Hits: 15,815
I cannot save or edit product data in Prestashop. I have tried everything from disableing all modules to disable cache etc... Still no luck I have searched the internet for help still no luck. When I save it just goes back to the original if an edit or a blank field if I am trying to add a new product. Oddly though abought one in ten times it does save.

Please help!

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Hello,
have you solved your problem?
s-piotrek
13 Points
2016-02-03 10:28 am EST

OTHER ANSWERS

0

John-Paul
Staff
31,633 Points
2016-01-28 9:48 am EST
Hello,

Thank you for your contacting us about an issues saving/editing products in PrestaShop. I recommend Enabling Error Reporting in your PrestaShop. This allows you to see the specific error messages on the screen.

Also, try with the default Theme if you have installed a 3rd party, or custom-coded Theme.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul

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Hello,
from a few days I have had a very similar problem. Website for editing product cannot be loaded. Loading is never ending :(. Setting dev_mode for true doesn't display any error. Do you know how to solve this problem?

Best regards
Piotr
s-piotrek
13 Points
2016-02-03 4:39 am EST
Hello Piotr,

Sorry for the continuing problems with PrestaShop. This issue would probably need to be investigated at the server level too, in order to determine what's happening when it's hanging. I would also make sure to turn off any added extensions related to products if you have any loaded. You should also turn OFF caching and search-engine friendly links if you have them turned on. Please try these options first in order to determine what's happening.

I hope this helps to answer your question, please let us know if you require any further assistance.

Regards,
Arnel C.
Arn
42,973 Points
Staff
2016-02-03 12:47 pm EST
0

s-piotrek
2016-02-04 5:43 pm EST
Hello Amel,
partially helped commenting following lines in admin/products.js
/*In order to prevent mod_evasive DOSPageInterval (Default 1s)
if (mod_evasive)
sleep(1000);
*/

Now most of product features can be displayed but prices still not. I have found in console chrome following error

Uncaught ReferenceError: priceDisplayPrecision is not defined
Uncaught ReferenceError: search_product_msg is not defined

Do you know what is wrong?

Best regards
s-piotrek

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Hello s-piotrek,

Thank you for contacting us. As previously suggested to the original person who asked the question; did you try with the default Theme if you have installed a 3rd party, or custom-coded Theme. Also, try disabling all 3rd party modules/addons.

It can be very helpful to post your question the official PrestaShop forums, since it is frequented by PrestaShop developers.

Thank you,
John-Paul
John-Paul
31,633 Points
Staff
2016-02-05 1:59 pm EST
0

prkr92@gmail.com
2016-12-26 4:24 am EST
I too faced the same problem, i would recommend to clear smarty cache then
Remove the following lines (252,253,254) :

submitHandler: function(form) {
form.submit();
},

From the file : /adminXXXX/themes/default/template/controllers/products/helpers/form/form.tpl

The issue has been solved at @ https://www.sweetkadai.com

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