InMotion Hosting Support Center

Trouble uploading in Premium Website Builder

2013-01-04 3:29 am EST

Hits: 346
Hello, I've been trying to upload a file (on a "File Download" page) using the Builder program but it keeps hanging up after a certain amount of time. I've uploaded successfully with a short file but when I try to upload the 35mb file I actually want it seems to upload for about a minute (Giving a "Please wait, loading" message), but then seems to time out and gives a "This Page No Longer Exists" message. Is there a limit on the file size I don't know about?

You must login before you can ask a follow up question.

You must login before you can submit an answer.



5,889 Points
2013-01-04 10:08 am EST
Thank you for your question Chris22!

You may have a connection problem between you and the builder server. You can try <a href="">running a ping and traceroute</a> to the server. You will want to email the results to You will need to verify the account with the original AMP password or the last 4 digits of the credit card on file in the email.

Also, please send instructions to support with the exact steps to replicate the problem. Please include any login credentials and/or links we will need to replicate the problem. You mat want to try uploading the file through <a href="">ftp to your server</a> then <a href="">linking to that file</a> in your builder. Thank you for your patience.

James R

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Social Media Login

Social Login Joomla

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!