InMotion Hosting Support Center

How do I get into Builder when the new password I've just chosen through AMP doesn't work?

2013-07-26 9:24 pm EST

Hits: 1,005
Installed Builder. Set password and reset password two more times. I keep receiving the error message, "Invalid user name or password. "

You must login before you can ask a follow up question.

You must login before you can submit an answer.



30,400 Points
2013-07-29 9:52 am EST
Hello SciConSer,

Thank you for your question, sorry to hear you are having trouble accessing the Builder. I looked into this issue, and see there was a problem when your Builder account was setup.

I was able to correct the issue, and have sent you a follow up email with the login credentials.

Here is a link to our guide on logging into the Builder. You can also change the password in AMP.

Also, keep in mind that there are over 280 additional programs available for free in Softaculous.

If you have any further questions, feel free to post them below.
Thank you,


You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Social Media Login

Social Login Joomla

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!