InMotion Hosting Support Center

error while login to builder login

2012-12-30 12:37 am EST

Hits: 452
I get following error while login to Builder login. However I can login to Cpanel without any problem using windows-8 laptop.

Error: Invalid user name or password. Please reenter your user name and password or use the Forgot your password option

You must login before you can ask a follow up question.

You must login before you can submit an answer.



40,963 Points
2012-12-31 1:34 am EST
Hello FitnJab,

I checked your account and you also have a service ticket into live support. I can change the password here, but I cannot post the password here because this is a public forum. You will need to respond to your service ticket (or contact live support via email/chat/phone) and have them reset the password for you. Note that in order to make this change, you do need to provide verification of the account with either the last 4 digits of the credit card on the account or the Account Management Panel (AMP) password. This is done as part of preserving the security of the account.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!