Sorry for the trouble with your email. You may have an issue with file permissions on the server, or there may be a setting in your Mac Mail causing this. Its difficult to determine why because we don't have the information we need to diagnose this.
In order for us to check this we will need the email address you are using and the account information. Unfortunately, because this is a open forum that people can read online, you will want to contact support either by chat, phone (1-877-595-4482 ext 2), or by email (firstname.lastname@example.org). Please give tech support the exact steps to replicate the problem. Please include any login credentials and/or links we will need to replicate the problem. Sorry for the inconvenience.
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