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Joomla 3.0 Contact form Send a Copy to yourself

Category: Joomla 3

2013-06-01 7:34 am EST

Hits: 2,373

I set Joomla email settings per this article

The article says localhost is usable I could not get that to work. If I use ssl I have to use the Inmotion server name, non-ssl works with

Here is the problem .
Joomla send me the email fine but if I check send a copy to yourself box and the sender is an off site address I get the following error

SMTP Error! The following recipients failed: XXXXX@XXXX.xxxx

SMTP server error: Please turn on SMTP Authentication in your mail client. ( [XXXX.XXX.XXX.XXX]:39996 is 550 not permitted to relay through this server without authentication.

Again authentication is set to yes in Joomla's email settings.

Any ideas?


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30,400 Points
2013-06-01 9:44 am EST
Hello frrobert,

Thank you for your question. When authentication fails, it means the username or password is incorrect. I recommend confirming you have created the email address successfully, then checking that you are using the full email address as the username, and the password is correct.

Email passwords can also be reset in cPanel, if you do not know it.

If you have any further questions, feel free to post them below.
Thank you,


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Thank you for your answer John -Paul but I believe all passwords are correct.
Since I just moved it from another host I had a backup so I upgraded it to 3.1 and that fixed what ever the issue was. Thanks again for your help
16 Points
2013-06-01 10:59 am EST
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