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I cannot install - find - or uninstill WHMCS

Category: How To

bootiful5
Asked:
2017-12-10 5:42 pm EST

Hits: 57
just upgraded to Reseller. Go to install WHMCS and says Installed. But cannot find. Not in Softaclous list of installed. ?? so cannot uninstall/install . have License Key OK. any help would be much appreciated.

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1

Arn
Staff
42,247 Points
2017-12-11 8:23 am EST
Hello Bootiful5,

Thanks for your question about installing, finding and uninstalling WHMCS. If WHMCS is already installed, then you simply need to use the right URL to access it. Check out this article on using WHMCS and it should get you to the right location. Additionally, you should find all of our guides for reseller in this section: Everything Reseller.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.

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Thanks Arn, but still stuck. I have been following articles `everything reseller` which are useful. Your other route still does not get me in. When i bought Reseller package, i recieved link for WHMCS straight away, and got key. But package took another week. The link sent with key, had a blank IP address. Could i have been too eager ? It says i have installed, when i retry install. And tells me to Uninstall- Install. But i cannot find it. regards Bootiful5
bootiful5
11 Points
2017-12-11 9:22 am EST
Also when i verify my License with WHMCS, i get `This domain is not authorized to be using WHMCS`, very confused now. with hope bootiful5
bootiful5
11 Points
2017-12-11 10:28 am EST
Your WHMCS license will be bound to the URL you first install it on. If that URL is changed or you moved the install to another directory the license will need to be reset. Technical Support can reset the license for you.
KyleM
1,173 Points
Staff
2017-12-11 12:53 pm EST
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