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Analytics API service error 403: Error calling GET

Category: Google Tools

wpdan
Asked:
2015-11-12 8:34 pm EST

Hits: 1,222
I get this error on my wordpress site:

There was an Analytics API service error 403: Error calling GET https://www.googleapis.com/analytics/v3/management/accounts/XXXXXX/webproperties/UA-XXXXXX/profiles: (403) This service is not available from your country

I am using the Google Analyticator plugin to display google analytics on the dashboard and the above error appears on the dashboard where the analytics used to be. This error just started appearing yesterday. The plugin worked fine before this. This same error also appears in another one of my InMotion sites where I am using a different plugin called Google Analytics Dashboard for WP (does the same thing as above plugin). Google appears to think that my sites are hosted from a google banned country but I believe all inmotion servers are in the US.

I posted on the Google Analytics Dashboard for WP support forum and found many people who used InMotion are having the same issue. I'm not sure if it happens with other hosting companies. Please advise.

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I can confirm that there are a half-dozen users hosted with InMotion that are experiencing the exact same problem.

I tried four (4) different Google Analytic plugins and all of them responded with the same error code: "global/countryBlocked: This service is not available from your country."

Please see this post
https://wordpress.org/support/topic/403-error-calling-get-1

We're all happy InMotion customers, and just wanted to bring this issue to your attention.
Thanks!
Frank
mrtownhome
10 Points
2015-11-13 04:44 pm EST
Has this issue been resolved? I'm having the same problem on a Wordpress install. I uninstallled and reinstalled, and tried two different Google Analytics plugins...I keep getting the 403 service not available in your country error. What changed at InMotion to make this happen to all of us? What has inMotion done to fix it? Is there anything I need to do on my end?
TBEVA1
0 Points
2015-11-17 03:10 pm EST
Has this issue been resolved yet? I'm not only having issues with Google, since this issue occurred I have been bombarded with complaints from Disqus users about how they keep getting prompted to validate their email addresses, and the validation process isn't working. I had not a single complaint like that before. I'm not a network engineer or anything close, but this doesn't sound like coincidence, and suggests the problem is on InMotion's end, not Google's. PLEASE FIX!! This has gone on way too long.
TBEVA1
0 Points
2015-11-20 12:27 pm EST
I have several very annoyed clients. When is this going to be fixed?
billsmithem
3 Points
2015-11-23 03:57 pm EST
OK, TJ, you asked us to give it a few days, it's been two weeks, when is this going to be corrected?
billsmithem
3 Points
2015-12-01 03:50 pm EST

OTHER ANSWERS

0

John-Paul
Staff
31,633 Points
2015-11-12 9:16 pm EST
Hello wpdan,

Thank you for contacting us about an "Analytics API service error 403" and "This service is not available from your country" error displaying with the Google Analyticator plugin. I immediately noticed the current version of the Google Analyticator plugin is not officially compatible with the latest version of WordPress:
Requires: 3.2 or higher
Compatible up to: 4.2.5

There was also the same unanswered question on the developer's support forum.

We are happy to help you test this further but need some additional information.

What version of WordPress are you runnning?

What version of the plugin are you using?

Please include any information that will help us test and replicate this error. Let us know if you have any further questions.

Thank you,
John-Paul

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Hi John-Paul,

I have the same issue as wpdan. I've been using the Google Analytics WordPress Dashboard plugin ever since I started my website, but since about two Days this error pops up. It won't allow me to view the statistics anymore. I am using the latest version of WordPress and the latest version of the plugin. Also tried other Analytics plugins, but the result is the same. The 403 error code refers to wrong global settings, so Google thinks the server is located in a country where people are not allowed to use the Analytics services. As a web designer I have access to other people's websites, hosted with several different hosting companies, and all is working fine on their side. This is the error report:
GET https://www.googleapis.com/analytics/v3/management/accounts/~all/webproperties/~all/profiles?start-index=1: (403) This service is not available from your country

I already send Google the IP address of the server, so they can review the issue.

Software info:
WordPress 4.3.1
Tested plugins:
Google Analytics Dashboard for WP 4.8.3
Google Analytics by Yoast 5.4.6
Better Analytics 1.1.2

Hope we can solve the issue.

Thank you!

Noud
noudderover@gmail.com
3 Points
2015-11-12 10:45 pm EST
I am using wordpress v 4.3.1 on both sites and Google Analyticator v 6.4.9.6 (latest) and Google Analytics Dashboard for WP v 4.8.3 (Latest - And is compatible with the latest version of WP).
wpdan
17 Points
2015-11-13 12:01 am EST
Hello noudderover and wpdan,

I found a troubleshooting guide after searching the wordpress forums. This guide goes over specifically issues between WordPress and Google Analytics. The last section (403) pertains to you both so at this time I would say follow the steps and wait a few days before trying to pull the data from Google Analytics.

Best Regards,
TJ Edens
TJEdens
10,077 Points
Staff
2015-11-13 9:46 am EST
Thanks TJ - I have looked at that article and it says that the error is due to my server being located in a country that has been blocked by google. As Inmotion servers are all in the US, google must somehow be seeing inmotion ip's coming from another country.

Please view this thread (https://wordpress.org/support/topic/403-error-calling-get-1?replies=15#post-7660107) in the Google Analytics Dashboard for WP plugin's support forum and shows that many inmotion customers are reporting this same issue. It seems like InMotion needs to contact google and get this straightened out.
wpdan
17 Points
2015-11-13 10:14 am EST
Hello wpdan,

I have submitted the form for your servers IP address. Please give them a few days to resolve the issue at this time.

Best Regards,
TJ Edens
TJEdens
10,077 Points
Staff
2015-11-13 10:23 am EST
Hello Mrtownhome,

I really appreciate it and this seems weird as all of our IPs are from the US and we have no servers in any other country. Hopefully this gets resolved soon.

Best Regards,
TJ Edens
TJEdens
10,077 Points
Staff
2015-11-13 6:49 pm EST
I'm having the same issue on multiple client sites on server 23.235.201.243
billsmithem
3 Points
2015-11-17 2:17 pm EST
Hello billsmithem,

I have requested for Google to investigate the IP you reported as well. Please allow them a few days to investigate.

Best Regards,
TJ Edens
TJEdens
10,077 Points
Staff
2015-11-17 2:28 pm EST
Hello TBEVA1,

Our highest tier of support has been working on why Google has selected one of our IP blocks to be from Cuba. We are not sure why this has happened but we are working to get it resolved asap as it is affecting more than just WordPress users.

Best Regards,
TJ Edens
TJEdens
10,077 Points
Staff
2015-11-17 3:35 pm EST
Hello TBeva1,

Apologies for the problems with the Google or your Disquss users validating. As far as I know, the issue has been resolved individually as per the posts in this article. I'm not sure it's solved for everyone, but it has not been reported to an issue that was solely based on our hosting servers. I have looked at Disqus to see if there were any user issues with validating, and they (Disqus) are reporting that issues with mobile devices not having access to profiles.

I spoke with TJ about the issue recently, and currently, the standing work-around is to request a migration to a different server via verified support ticket.

Apologies again for the troubles with the service. I hope this helps to provide a solution for your problem. Please let us know if you require any further assistance.

Regards,
Arnel C.
Arn
42,973 Points
Staff
2015-11-20 4:42 pm EST
Has there been any progress on this issue?
wpdan
17 Points
2015-11-22 6:15 pm EST
I have a reseller account with quite a few clients on it. If I change servers will all my clients have to reconfigure their email clients? This will cause quite a disuption.
wpdan
17 Points
2015-11-22 6:22 pm EST
Hello billsmithem,

As mrtownhome has stated it was resolved after being moved to a new server as it changes the IP address. Please contact our support team to have your account moved so it will work again. We realized that it was only being affected by one specific IP block. We have done everything we can on our side by requesting the block to be removed from Googles side.

Best Regards,
TJ Edens
TJEdens
10,077 Points
Staff
2015-12-01 4:04 pm EST
0

mrtownhome
2015-11-17 3:53 pm EST
The folks at InMotion moved me to another server, and the issue was resolved. But as Mr. TJEdens stated, it does seem to be a problem that stems from Google. Send an email to InMotion support and if they migrate you to a new server, give it about 24 hours before the changes take effect. And be sure to clear your cache before trying the plugin again.

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Hello mrtownhome,

Thank you very much for your input on the situation, it really is appreciated.

Best Regards,
TJ Edens
TJEdens
10,077 Points
Staff
2015-11-17 4:03 pm EST
0

sebastien.plouzeau@gmail.com
2015-11-21 12:21 pm EST
Hi,

Same here (www.rf-efh.org). Wordpress and all plugins upgraded to their latest version, tried with three different Google Analytics plugin (Yoast, Better,...) - all are saying "country blocked".

Please could you fix the IP with Google?

Thx,

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The issue is with Google's IP location database. We have submitted the issue to Google for them to correct.
Tim S
13,821 Points
2015-11-23 10:40 am EST
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