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10+ hours offline and no solution. Why?

2013-05-21 12:58 pm EST

Hits: 498

My site is offline for more than 10+ hours again, and you have no solution to this, I upgraded my account to VPS plan (3 days ago) I thought it would be a better service.

This is the worst service I received since I have an account with you (15 months). I'm losing money and visitors.

What about 30-day money back guarantee?

I make about 10 dollars daily with the ADs I have on my website.

Carlos Berman

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40,371 Points
2013-05-21 1:23 pm EST
Hello Carlos_Berman,

We do apologize for the downtime. This is not a normal occurrence, and again I do have our systems personnel reviewing the issue. It appears to have been related to a load issue on the VPS - it is an unusual issue, so they are investigating the issue. I will update this answer when I get further information from our Systems team. You should see another answer within the hour.

Again we do apologize for the downtime. You do also have the option of directly calling/chatting with our live support team, but at this time you should see a response from our systems team in regards to the issue. You are welcome to contact our management team about the issue via - they take these issues very seriously and will work to provide a solution for your problems and the downtime you have faced. Thanks again for patience as we work to provide a rapid solution to this ongoing problem.

If you have any further questions, please leave a comment with more details and and we will be happy to review the issue for you. If we answered your question and it's a great solution for you, please make sure to mark the answer as the BEST answer. Or please leave a comment or note of thanks so that we know your issue is resolved or ongoing.

Arnel C.
Community Support Team

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OK, site up now, bu I'll wait at least 24 hours to see if everything works fine or the issue will come back. Also my Cpanel account is down too, when I try to access I get "Error 102 (net::ERR_CONNECTION_REFUSED)"
24 Points
2013-05-21 2:06 pm EST
OK, my cPanel is working right now.
24 Points
2013-05-21 2:08 pm EST
Hello Carlos,

Sorry for the problems you've been experiencing. I noticed a lot of errors in your Apache error_log relating to missing content, also it looked like Apache had hit the MaxClients setting a few times.

It looks like you had robots crawling through your server index page instead of the website itself, continually hitting pages that didn't exist, and these seemed to possibly exhaust your Apache available connections, also leading seemingly to MySQL and cPanel services failing.

I've sent you an email with more pertinent details to the problems I saw. Please feel free to review that and email me back with any further questions you have on these issues!

- Jacob
9,968 Points
2013-05-21 2:29 pm EST
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