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Inmotion Leased WHMCS installation fails


Steve-oh
Asked:
2016-07-29 1:02 am EST

Hits: 93
I've just tried installing (Inmotion leased licence) WHMCS on my domain via Softaculous, this failed because 'records ' (not sure who's records) showed there was an installation already on my domain. Well, I have never installed WHMCS on my domain before and had only just received the leased licence key minutes before my install attempt and there are no WHMCS files in my domains directory or any WHMCS database tables.
What to do?

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Arn
Staff
42,973 Points
2016-07-29 9:18 am EST
Hello Steve-oh,

Sorry for the problem with the WHMCS installation via Softaculous not working. In order to help you, we would need to know what "records" were interfering with the installation. It's more likely that there are similar files that simply need to be removed. Look at the error message and then use the File manager to look at the files in your account. Once you remove those files,then the installation should work. If you continue to have problems, then please provide us more detailed information on what domain you are installing it to.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.

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The error message does not give any details about it -

"An installation already exists at your domain as per our records. To re-install the application please uninstall the existing installation!"

and as I said, there is no WHMCS installation on my domain.
Steve-oh
16 Points
2016-07-30 2:19 am EST
Since this is just a public forum, I recommend contacting Live Support so they can test within your specific account in a secure setting.

Thank you,
John-Paul
John-Paul
31,633 Points
Staff
2016-08-02 10:53 am EST
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