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I am unable to log into cPanel


debdole
Asked:
2017-06-30 1:25 pm EST

Hits: 15
I have tried all the various different ways according to the documentation.
I just get led either to what seems like an html only version of the page with no real access.
OR I get a message about a security key missing.
Can someone help me please?
Thanks Deb

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Arn
Staff
42,247 Points
2017-06-30 1:45 pm EST
Hello Deb,

Sorry for the problem with your login to cPanel. In order for us to help you, we need specific information about how you're logging in. What did you type in the browser? What did you use for a username? If you want to have the issue immediately addressed in private, then please contact our live technical support team - they are available 24 hours a day, 7 days a week via phone/chat/email. I checked the cPanel login using our admin login and it is working, so you should be able to log in if you are using the correct credentials.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.

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