InMotion Hosting Support Center

Emails to Gmail going to Spam


InMotionFans
n/a Points
Asked:
2019-05-30 9:42 am EST

Hits: 22
Apparently gmail has new spam filtering in place as of 02/2019. We never send broadcast emails. These are individually typed emails to our long term clients. Often times even after marking us as a safe sender emails still go to spam. I've been on gmail forums and have seen where other inmotion clients are having the same issue. Has anyone been able to fix this?

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John-Paul
Staff
31,633 Points
2019-05-30 12:13 pm EST
Hello,

Thank you for your question regarding emails to Gmail going to Spam. Ensure you have setup SPF Records and Domain Keys (DKIM) for your domain, this verifies the emails are from the correct mail server and have not been tampered with.

Also, many email services will not accept email if you do not have a DMARC record set up.

Thank you,
John-Paul

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