InMotion Hosting Support Center

Email asking for credit card photo

2019-04-10 3:23 pm EST

Hits: 55
Hi, i just purchased your "Power" Shared hosting plan
I called the sales departament to verify my account, everything went ok but then i got an email asking for a photo of my ID and Debit Card, is this normal or is it some kind of phishing?

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Excerpt of the email:

We like to take the time to welcome all of our new customers and assist with the set up of their new account. To get started, you will just need to follow these three easy steps:

1. Using your smartphone (or camera) simply take a picture of the account holder's credit card and government issued ID
2. Ensure the last four digits of the card number, card holder's name, and expiration date are visible (see below)
8 Points
2019-04-10 03:27 pm EST



42,973 Points
2019-04-10 3:40 pm EST
Hello Przzz,

Thanks for your question about the verification process of a sale. This is a normal request for verification of identity for purchases. They do the ID Check to prevent fraud. You can call into customer service if you have any further questions. You can contact the Customer Service department (Billing) using the contact information here.

If you have any further questions or comments, please let us know.

Kindest regards,
Arnel C.

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Thanks Arnel
I'm not from the U.S, would the ID i use in my country be enough for the ID verification?
8 Points
2019-04-10 5:21 pm EST
As long as it is an official ID and they can verify it, then it should be okay. If you have any further questions regarding the required identification, please speak with our Customer Service or Sales team members.
42,973 Points
2019-04-10 8:11 pm EST
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