Thank you for the question on your backups. Apologies on the original question. The Support Center is 'open' Mon-Fri 8am-9pm for answers within 60 minutes. Questions asked outside that time frame are answered the next business day when it 'opens' again, though you can post questions at any time. It is meant for general knowledge questions where time is not of the essence. For time sensitive questions, be sure to contact Live Support as they are direct contact and can also give specific account information that we cannot give here in a public forum.
As to your questions, you are doing what is known as a Full Backup. This backs up every file, email, and database in your cPanel. This will take longer than any partial backup. The length of time for a full backup can vary depending on the size of the account and how busy the server is at the time. If it does seem to take incredibly long, however, feel free to contact Live Support so they can check the server and see what is going on for your particular account.
The Softaculous backups are for the specific program you are working with at that point. For example, if you have both a WordPress and a Joomla installation, but are looking in Softaculous under your WordPress section, then using the backup will only back up the WordPress application. These are smaller backups and great to do if you are getting ready to make any changes to that application. There is usually no need for a full backup at that point.
Full backups are great to make on a schedule, say once a week/month/day, whatever you desire. These should be downloaded and kept on your local machine and then used as insurance in case something disastrous happens on your site. Full backups will restore all databases, emails, and files to the point in time it was created.
With either type of backup, if it stays in 'pending' longer than you think it should (just a few minutes for Softaculous backups, and a couple of hours on a full backup), be sure to contact Live Support so they can check your individual account and see what the server is doing.
Please let us know if you have any further questions.
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