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Is there an issue with my server?

Category: File Management

2012-02-14 1:02 pm EST

Hits: 3,275
Was there a problem with the server I was using this morning at between 7 and 8:30 PST? It seemed slow and at times would not download the complete set of files I asked for. Then it returned to normal.


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Best answer chosen by User


Tim S
13,821 Points
2012-02-14 1:10 pm EST
Hey Dave,

Thanks for posting your question. I'm more than happy to assist you today. I looked over your account to determine what server you are on, and there's been no known issues with the server. Our system admins monitor the servers 24 hours a day for issues, and they have not reported anything today.

Without any further additional information, such as an error message it's difficult to troubleshoot. Did you receive an error message of any kind?

Also, it may have been a routing issue with how you were connecting to the server. In situations like this, we'd normally recommend running a <a href="">ping and trace route test</a> to troubleshoot it further.

If you need further assistance please feel free to contact us.


Tim S

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