InMotion Hosting Support Center

FTP connection error

Category: File Management

2013-05-16 4:30 am EST

Hits: 1,819
I signed up for hosting service today. I have followed the instructions to connect via FTP. I am getting a can't connect error after the password is sent.

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Hi dhlesq, if Scott's answer doesn't help, add the following details to your question:
1. the full and exact error message you're getting
2. The program you're using (such as filezilla)
... and we can look into it further
5,399 Points
2013-05-16 01:09 pm EST



43,761 Points
2013-05-16 9:46 am EST
Hello dhelsq,

You should be able to log in with your cpanel username and password. You can also create different FTP users from within the cPanel as well.

For people who have recently signed up, the most common cause of connection errors is that they are using the domain name before it is fully pointed to our name servers. If the domain is new, this can take up to 24 hours, though usually a lot less. If you are in the process of transferring a domain name to us from another registrar, you will need to wait for the transfer process to complete, then point the domain to our name servers and await propagation (4-24 hours) before being able to use the domain name as the host name in the FTP settings.

There is a workaround, however. Instead of using the domain name, use the actual server name. This can be found from within your cPanel. Use that in place of the domain name, along with the correct username and password, and you will log in without issue.

If you are using the proper server/domain name or are getting a different error, please place a comment with the exact error message below and we can troubleshoot it to find the cause.

Best Regards,
Scott M

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