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I created a new ftp account and cannot login

Category: File Management

2012-02-15 12:35 pm EST

Hits: 6,223
I've created an FTP account in cPanel but It doesn't work. I've done this a hundred times with another host using cPanel. I can't seem to figure it out.

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5,399 Points
2012-02-15 12:52 pm EST
Hi Evangel,

I've scanned the ftp logs on your server and found a few of these errors coming from your IP address in the last few minutes:

<div class='code_block'>Feb 15 11:28:47 ecbiz97 pure-ftpd: (?@###.###.###.###)
[WARNING] Authentication failed for user [*****]</div>

It appears that you cannot login because of either a bad username / password.

When using an FTP account that you've created within cPanel, please be sure to enter your username as rather than simply user.

If this does not appear to be the issue, feel free to email with the username and password that you're using, and I'd be happy to test further. If you do email, be sure to post a comment to let us know as that email account is not actively looked at (unless we're expecting an email to it).

- Brad

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