InMotion Hosting Support Center

How do you find your secure FTP host name?

Category: File Management

2015-01-31 3:43 pm EST

Hits: 432
I was following the directions on the tutorial linked below to setup secure FTP and I can't seem to get the hostname correct. I looked up the server info in the cPanel and found the server name but, it won't work.
Host Name:
I replaced the ### with the numbers from my server name. I tried the full server name and that didn't work either. What is the correct way to find out what your secure FTP hostname is? Thanks.

You must login before you can ask a follow up question.

You must login before you can submit an answer.



30,622 Points
2015-02-02 3:23 pm EST
Hello jdanser,

Thank you for your question about finding your secure FTP Host Name. Please see our updated guide on how to Connecting to SFTP for Shared Accounts. It includes steps for resellers, such as yourself, and explains how to use your domain name as the host name instead.

I have redirected the old article to this new version, to avoid confusion in the future. We really apologize for the inconvenience.

If you have any further questions, feel free to post them below.

Thank you,

You must login before you can post a comment about this answer.

Thanks John-Paul! This is very helpful and will work. However, I found another way to connect using the secure URL as described, I finally found the URL in the AMP > Account Technical Details > Shared secure server. I removed the user name and tried it using explicit FTP over TLS and it worked.
8 Points
2015-02-03 8:51 am EST
Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!