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duplicate emails and script operations

Category: File Management

2015-02-27 3:59 pm EST

Hits: 204
We are receiving duplicate emails and, for instance, when someone submits a survey, we receive 2 surveys. As for duplicate emails, my boss received 4 identical email alerts today where he should have only received one. For the surveys, it's not like they double-clicked the submit button as the time stamp in the database and file creation are many seconds apart. The software has been tested with Selenium test scripts and has very stringent change control procedures. It's not the software, but rather something going on with the server.
This started about 6 weeks ago and I was wondering if anybody else has experienced this and if a solution has been found? Is the switch to SSD the culprit?

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42,168 Points
2015-02-27 4:53 pm EST
Hello hb123159,

Sorry for the problem with the emails. We have not had reports of anyone with problems of this nature (duplicate emails). We would need to have more information from you in order to investigate the issue. We would need the email addresses being used, and example of the duplicates you're getting. You can also submit this issue to live technical support team if you would like the matter to be private.

Apologies that we can't give you a direct answer. Please let us know if you have any further questions or comments.

Arnel C.

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