InMotion Hosting Support Center

View a users Spam Box

Category: Fighting Spam

InMotionFans
n/a Points
Asked:
2015-01-09 12:14 am EST

Hits: 145
As the admin for the InMotion server account, how can I see an email users spam box? I have SpamAssassin set up on the server and have the Spam box enabled but I only see the Spam Box on my admin email account in Webmail. When I login to a users webmail, I don't see a spam box. How can I tell if they even have one? Is there only one spam box for an entire InMotion server account?
Thanks

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OTHER ANSWERS

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John-Paul
Staff
31,633 Points
2015-01-09 1:58 pm EST
Hello InMotionFans,

Thank you for your question about accessing the spam folder. After enabling the spam box in SpamAssassin, you can then check the flagged emails in the WebMail Spam Box.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul

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Where is the spam box?
Chip
3 Points
2016-08-21 7:42 pm EST
The spam box will be created once the Spam Assassin finds its first spam email. Be sure you do not have Spam Assassin set to delete spam emails. Also, if you are using an email client such as Outlook or MacMail, you may need to subscribe to that folder.
scott
43,761 Points
Staff
2016-08-22 9:15 am EST
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