InMotion Hosting Support Center

Huge Spam Increase Since Switching to InMotion

Category: Fighting Spam

whodunit
Asked:
2015-03-24 6:51 pm EST

Hits: 261
This is more of a question for the Community. Before I switched from a different host to InMotion earlier this months, my Spam mail was minimal--maybe 15-20 a day, and I was not using a web host spam filter. Since moving to InMotion my daily spam, 90% of which is caught by Outlook and Norton Internet Security and filtered to a junk email folder I can easily inspect has now skyrocketed to several hundred a day making it more cumbersome to check the list.
I am reluctant to use Spam Assassin for several reasons: 1) The need to do a separate login though Webmail to view the Spam folder on InMotion, which I cannot do anyway because Webmail will not accept my email password 2) configuring alternative desktop access is just one more place is a roundabout why to do things, and 3) I find these one size fits all spam filters like Spam Assassin filter out too many things I want to see requiring constant updating of white lists plus frequent checks of the Spam folder which I can't access anyway.
My question to the community is "Do people generally experience this uptick in spam through InMotion and if so, besides Spam Assassin what work-arounds have you found?
My question for InMotion staff is why not make the Spam Folder on of the folders accessible through File Manager--so much simpler.

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Jean-Paul,

2015-03-25 8:14 PM EST I am not using Spam Assassin so it surprises me that anything would build up in the Junk folders and as for the Trash folders, why aren't they deleted as I have the setting in Outlook.

2015 03-25-9:47 PM EST Why there is email going into Junk since I don't use Spam Assassin was one of my questions not addressed.

same time: I asked if I have to regularly delete these folders on the InMotion server. No answer. Perhaps I have reasons for not using IMAP.

same time: I asked if the contents of the Junk and Trash folders are automatically deleted on some regular schedule. No answer to that. If all SPAM is labeled and delivered into my InBox (when using SpamAssassin), then why are we warned to regularly delete the SPAM folder on the InMotion server? (This is a rhetorical question since answering a customer's question directly does not seem to be the practice with some agents.)

JohnPaul: "For example, on your resume page, your email address is listed in plain text. This can easily be scraped by spammers and added to spam lists. You can avoid this by obfuscating your email address with a system such as CAPTCHA." Yes, I know about CAPTCHA and RECAPTCHA as well. If I wanted to annoy my clients and my friends with this I would. I know about the ability to require approval of email addresses before letting them through also.

I have displayed my email address in plain text on my Web sites since approximately 1998. ONLY since changing to InMotion has there EVER been since an enormous increase in spam. Rule 2 in Online Tech Support: Coincidences AREN'T. (Rule 1, which I instituted when IT Tech Support for a county-wide system fell under my purview was: ALWAYS read the customers full information carefully before replying.

I have had this particular domain since 2006 so it is hardly a new domain. I have also had privacy on it since 2006. Before that I had another domain from 1998. Same story.

You said, "Going back to your original post: Since Spam Assassin just labels Spam as "Spam" and still delivers it to your INBOX," which you obviously did not since I said "I am reluctant to use Spam Assassin for several reasons."

Finally, here is Rule 3. Just because you can access something on an in-house server does not mean the Customer can. So, unless you can move your server to the customer's place of business or home, do not insult them by telling them you can do something successfully. Instead look for other answers than gratuitously insulting their intelligence by telling them simple things like using the @ symbol for an email address.

With those pieces of advice and counsel, I would ask you NOT to waste my time anymore with this kind of "Tech Support." This is not a suggestion, it is a REQUEST. As I said on 2015 3-24 at 9:51 PM EST, "TJ, as I said we can drop this. I don't believe we are getting anywhere and we are both wasting our time with these back-and-forths," another item in my request you obviously did not read.

I have asked at least four questions in the past two days, most of which have never been answered and the rest received inadequate or gibberish answers. Instead of directly addressing the specific question, each agent has wandered all over the, probably using boilerplate responses where possible.

Given previously stellarr support from my new host, this is quite disappointing. It is starting to take on the characteristics of the worst support I received from iPage for two years and that was outsourced!

Charles


whodunit
68 Points
2015-03-26 12:18 pm EST

OTHER ANSWERS

0

TJEdens
Staff
10,077 Points
2015-03-24 7:02 pm EST
Hello Whodunit,

You can access the spam folder from within file manager. To do this you would go to mail -> your email address -> look for the .Junk folder or .Spam folder. At this time you will see both a new and cur folder, cur are messages that you have read or marked as read. Where as new is a folder of which you have not read yet.

Best Regards,
TJ Edens

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Maybe we are working with different versions? What I see is both .Junk and .Spam. Under .Junk I see both cur and new but both folders are empty. Under .Spam I see a list of completely unintelligible letters and numbers, which would not help me figure out whether is it something that should not be marked Spam. Here is an example from a list spanning from March 14 to 20: 1426883662 H589372P41893 biz166
If that is supposed to give me a clue about whether it is good or bad I don't see how. Also, while I see the folders most of them are empty and I remember reading that to read the messages I had to log in through Webmail, which is another problem. I'm still looking for an explanation why the huge surge with InMotion.
whodunit
68 Points
2015-03-24 7:33 pm EST
And there is a .Trash folder as well, probably with hundreds of similar looking files in the current but going back to March 10 and under new fewer ones. I just delete all these. Is this something else I need to regularly check and deleat to avoid filling up my mail quota, whatever that is?
whodunit
68 Points
2015-03-24 7:37 pm EST
Hello Whodunit,

That is the file format for emails as the email clients format the email files into a more readable format.

Best Regards,
TJ Edens
TJEdens
10,077 Points
Staff
2015-03-24 7:48 pm EST
If I understand what you are saying then I don't understand why your answer to my question was to point me to folders and files that I cannot read. It appears to me that I am back to square one, that is, the only way to actually see and read what is going into INmotion Spam folders, through Spam Assist is to logon to Webmail, which for some persistent reason despite using my email address and email password I cannot do.
While it would be nice to be able to access Webmail while traveling, I can always direct clients and friends through an auto-responder to use my outlook.com account to communicate with me via an iPad. I was just used to being able to see the things in a Spam Folder on my previous host, regardless of constant other problems and being able to use Webmail. However, the advantages of InHosting so far outweigh these smaller disadvantages.
I will drop this question since I do not think I am getting anywhere.
whodunit
68 Points
2015-03-24 8:45 pm EST
Hello Whodunit,

I apologize for my answer as I believe I read you initial question incorrectly. However I would still like to be able to get you logged into your webmail account. What url are you using to try and access your webmail?

Best Regards,
TJ Edens
TJEdens
10,077 Points
Staff
2015-03-24 9:06 pm EST
Sorry, I thought my questions were pretty clear. I will repeat them: My question to the community is "Do people generally experience this uptick in spam through InMotion and if so, besides Spam Assassin what work-arounds have you found?
My question for InMotion staff is why not make the Spam Folder on of the folders accessible through File Manager--so much simpler.

You sort of answered the second but it didn't help since I can't read the files you told me to access. I probably won't get an answer from the Community to the first question.

Ihave tried both yourdomain.com/webmail and webmail.yourdomain.com with the understanding that since we are not supposed to use personally identifiable information on the Community board I have substituted the examples InMotion gives for how to log on to Webmail. In real life I used my own domain name and the webmail part.

TJ, as I said we can drop this. I don't believe we are getting anywhere and we are both wasting our time with these back-and-forths. There is a point at which it is better to accept the inherent difficulties and misunderstanding when communicating by email/chat type exchanges and just stop throwing good money after bad, as Herb Yardley says in "The Education of a Poker Player."
I can always find workarounds. I've been doing that since 1982 with my first IBM 8088, although the computer world is a lot more complicated now.
whodunit
68 Points
2015-03-24 9:51 pm EST
Hello whodunit,

Thank you for contacting us. An uptick in spam after signing up can often be caused by displaying your email address in plain text on your new site, or registering a new domain.

For example, on your resume page, your email address is listed in plain text. This can easily be scraped by spammers and added to spam lists. You can avoid this by obfuscating your email address with a system such as CAPTCHA.

Also, when you register a new domain, it is listed in the public WHOIS record, which can also be scraped by spammers. It looks like you have privacy on your domain, so this most likely does not apply to you.

Going back to your original post: Since Spam Assassin just labels Spam as "Spam" and still delivers it to your INBOX, you can view/access your spam at any time (just by checking your INBOX) with Webmail, Outlook, or anything that checks your email. If you are having trouble logging into webmail, you can reset your email password in cPanel.

I also created a test email address in your cPanel, and was able to login to Webmail successfully on your server. Make sure you are using your full email address as the username, with the @ symbol.

Unfortunately, Spam is a world-wide problem, and there is no workaround, or blanket way to avoid it. Spam Assassin is a good first line of defense.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
John-Paul
31,633 Points
Staff
2015-03-26 11:24 am EST
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