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How long for McAfee Email Protection to become available after order?

Category: Fighting Spam

InMotionFans
n/a Points
Asked:
2015-02-25 1:31 pm EST

Hits: 165
I ordered McAfeee Email Protection and it is not available in panel to setup. How long does it take?

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Arn
Staff
40,371 Points
2015-02-25 1:58 pm EST
Hello,

Sorry for the problems with McAfee Protection. It should apply immediately to your account, immediately after paying for it. You may need to Clear your Browser Cache before you can see that McAfee has been activated. You can also ind out much more on McAfee by going to our tutorials located here.

If you continue to have problems, please let us know and we would be happy to help.

Regards,
Arnel C.

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It is still not showing in the cPanel after 12 hours.
lost57
6 Points
2015-02-26 1:48 am EST
Hello,

Sorry for the continuing problems with McAffee. After you purchased the protection, did you go through the activation process? You do have to go through the activation process through the cPanel. If you have tried this and you still continue to have problems, then please let us know so that we can address the issue as soon as possible.

Regards,
Arnelc
Arn
40,371 Points
Staff
2015-02-26 11:26 am EST
I can't go through the activation in cPanel because when i click Mcafee from cPanel home it just lists the packages to order and says "Currently, your email is not setup with McAfee Email Protection. To get email protection, select from a plan below." But i did order and pay for it.
lost57
6 Points
2015-02-26 12:02 pm EST
Hello lost57,

In that case you will want to contact the Live Support and have them take a look at your individual account specifics to see what the issue may be.

Kindest Regards,
Scott M
scott
43,761 Points
Staff
2015-02-27 9:38 am EST
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