InMotion Hosting Support Center

email virus coming from domain

Category: Fighting Spam

2012-10-24 12:12 pm EST

Hits: 510
I'm getting notice of virus on

You must login before you can ask a follow up question.

You must login before you can submit an answer.



5,889 Points
2012-10-24 1:45 pm EST
Thank you for your question Grady!

We looked at your email logs to see if there is any virus emails and we could not find anything in the logs. We do see that there are several forwarders from your other email accounts to the email address. Its possible the emails are coming from one of the forwarded emails. Its difficult to tell where the virus email is coming from from what was given.

For further help with this, please send us a copy of the email you received that contains the virus. Please contact support at with the virus email attached. Please verify the account in the email with the last 4 of the credit card number or the current AMP password. They will need account information like the domain on the account or the cpanel username as well.

Sorry we could not have been better assistance in the support center.


James R

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!