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My users can not use the email service

n/a Points
2013-12-02 5:34 pm EST

Hits: 554
Since last week the email service for all my users from domain is not working,
also the cpanel user 'constr53' it is rejected.

Please help me

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43,761 Points
2013-12-02 6:13 pm EST

It appears that the domain is pointing to another server than where the hosting account is currently located. There may have been a separate account that the domain name was transferred from originally. You will need to contact the Live Support Team at so you may verify the account (with either the current AMP password or the last 4 digits of the credit card on file) and work with them on the details of pointing the domain to the correct servers.

Kindest Regards,
Scott M

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