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My users can not use the email service


InMotionFans
n/a Points
Asked:
2013-12-02 5:34 pm EST

Hits: 535
Since last week the email service for all my users from domain constructora-araucaria.com is not working,
also the cpanel user 'constr53' it is rejected.

Please help me

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scott
Staff
27,163 Points
2013-12-02 6:13 pm EST
Hello,

It appears that the domain constructora-araucaria.com is pointing to another server than where the hosting account is currently located. There may have been a separate account that the domain name was transferred from originally. You will need to contact the Live Support Team at support@inmotionhosting.com so you may verify the account (with either the current AMP password or the last 4 digits of the credit card on file) and work with them on the details of pointing the domain to the correct servers.

Kindest Regards,
Scott M

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