InMotion Hosting Support Center irratic behavior from some computers and not others.

2014-07-15 10:53 am EST

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I have Formmail set up as per the instructions. It works almost all the time, but when invoked from one group of computers with nothing in common other than location, the mail doesn't arrive.

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<strong>Further testing</strong> - <em>"nothing in common other than location"</em> - do you mean same room, building, city, country? Also, have you tried from a 3rd location? This would be important information to know, as based on this info our troubleshooting steps will change.

<strong>History</strong> - to confirm, you're setting this up for the first time? IE this WAS NOT previously working and then suddenly stopped?
5,399 Points
2014-07-15 12:05 pm EST



41,347 Points
2014-07-15 11:27 am EST
Hello Webwriter,

Sorry to hear about the problems with the emails. Since you've given us very little information on your website or any specific error messages or bounces, it would be very difficult for us to troubleshoot your problem. If you could provide at least account information (if you're hosted with us), and also the process in which you're seeing the problem occur. For example, you're saying that the problem occurs from a certain group of computers. Are sending emails to them? Or are you accessing a website with these computers and then trying to send an email through the website? What are the steps to duplicate the problem?

Please provide us the information and we would happy to look into the matter further.

Arnel C.

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41,347 Points
2014-07-15 12:12 pm EST
Hello Webwriter,

I was actually able to find your domain and take a look at the website. I took a look at the email log for "brad" and I could find no errors. I could not view the log for the Yahoo email recipient of the email form.

Can you please describe where you are sending email from that it is not working? Or how you're sending it (in terms of the email content)?

Here's an example of the log when testing the sending mail:

2014-07-15 11:54:57 [14134] 1X7547-0003e8-E5 => brad@ F= P= R=lookuphost T=remote_smtp S=1782 []:25 C="250 2.0.0 s6FFsslV014823 Message accepted for delivery" QT=6s DT=4s

I've obfuscated the identifying info on this log entry, but it basically indicates that the email from the form was sent successfully. I went through the entire log and ALL of them looked sent successfully.

It is very possible that emails may have been moved into a junk / spam folder. We need a little more detail from you on how you're sending the email to see if we can identify why you're having the problem.

Apologies for the continued issue. Please provide us a little more detail and we would be happy to look into the matter.

Arnel C.

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Thanks for the response Arnel. From the website,, a visitor fills out the form (very basic form), which inokes from the cgi-bin folder on that site. (We have some other sites pointing to the dame with slightly modified forms, all yielding the same result.). When the target email is set to anything other than (real address withheld), it gets through. When set to sometimes it gets through, but usually doesn't. When it does, sometimes it ends up in the spam folder and other times it gets through.

I'm leaning toward the idea that the fault lies in the Yahoo email system/settings, or some strange security setup on the receiving computer.

How do you get the log you posted so I can look at one that got through to see what is different?
Thanks much!
5 Points
2014-07-19 8:38 am EST
Hello webwriter,

Thank you for your question. It is possible that the yahoo email account has filters setup, and a rule is interfering with incoming mail.

Also, setting up SPF records, and Domain Keys can help identify your server, and get past spam filters.

It may be easier to review the email logs at the time you are testing the form, so they can track where it is going/failing.

If you do not have SSH access to your server, Live Support would have to pull the email logs for you.

If you have any further questions, feel free to post them below.
Thank you,

30,905 Points
2014-07-21 9:31 am EST
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