InMotion Hosting Support Center

box trapper

2012-09-23 9:28 pm EST

Hits: 527
Dear Sir/ Madam.
I already talk 2 times with support team but my box trapper still does not work- ignore list.
I need it for my business. I do everything according rules-no success.
Can somebody help me to prevent spam in my inbox.
I am not happy of this feature-softwear needs to rework.
Please help.

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43,761 Points
2012-09-24 10:33 am EST
Hello plane01,

Box Trapper is but one of our spam prevention tools. It simply sends an email back to any address the first time it gets an email. If that address replies, then the email is whitelisted from then on. While good in theory, it is not the best spam prevention.

I would recommend using the Spam Assassin and Account Level filtering tools. These help prevent spam and you can get very specific with how they work.

Building a successful spam prevention program using these tools does take time and tweaking (adding and removing specific filters, etc) as there is no such thing as a 'set it and forget it' spam tool, everyone's situation is different.

Best Regards,
Scott M

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