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Sent Mail sent via Gmail client (using my domain) not downloaded by RoundCube

Category: Email

2013-04-25 3:05 pm EST

Hits: 2,037
Hi - I recently set up my domain and have been using Gmail as a unified interface for multiple accounts. My Inmotion domain is set up on Gmail / Settings / Accounts tab like this:
Not an alias.
Mail is sent through:
Secured connection on port 465 using SSL
I'd like to be able to access all my account mail via one of InMotion's webmail options but currently only the Inbox is syncing up. If I want this function do I need to use only Roundcube instead of the Gmail web client?
Also grappling with how to accept calendar invites sent to my InMotion domain with my Gmail and Mac Calendar interfaces.
Should I just use Outlook (which has problems of its own) as the client for both email and calendar?

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To clarify the immediate issue: when I send email using the Gmail interface for my inmotion-hosted domain, it shows up in the Sent folder on Gmail but not the Sent folder on RoundCube.
8 Points
2013-04-25 03:07 pm EST
Or instead of my current setup vs. Outlook, will setting up my accounts under Google Apps take care of all these issues?
8 Points
2013-04-25 03:19 pm EST
The Google Apps idea comes from this thread:
8 Points
2013-04-25 03:22 pm EST



40,984 Points
2013-04-25 3:39 pm EST
If you're using a web-based client, you would need to use 3rd party client like Gmail or Yahoo mail where they can be set up to accept mail from other hosts. Our Webmail solutions are built to work with internal accounts only. You would be much better off using the Gmail client. I would also use the Google Calendar apps for the invites - better interconnectivity, especially if you center around one solution. If you're using our solutions, you would need to use an email client like Outlook and then you would need have everyone use a calendar option there - though, I just looked at their option and they have more information here: MS Outlook Calendar info. One of these two options would be a better solution for what you're asking.

If you have any further questions, please contact technical support available 24 hours a day / 7 days a week.


Arnel C.
Community Support

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Hi - when you say "Our Webmail solutions are built to work with internal accounts only" - to be clear, I'm not using a Gmail account, I'm using my InMotion-hosted domain ( So the recommendation would be that for most businesses using InMotion Hosting to host their domains, they should use Google Apps for email and calendar?
8 Points
2013-04-25 4:04 pm EST
Hello Paul,

The webmail clients that we offer will only be able to check email accounts that are hosted with us directly on the server. When you use a Gmail account you can either POP in your email from various other email accounts such as the one that you host with us, and you can also use the Send Mail As option to send out from your address instead of one ending in

You might find our guides on how to configure Gmail to access your email and also how to send mail via Gmail helpful in your situation.

Both of these are different than using Google Apps for your domain, which is a paid for service. You are simply choosing to use Gmail as your mail client, instead of RoundCube, or Outlook. If you send mail from within Gmail, those sent messages will only be available via the Gmail interface, and vice-versa for RoundCube. If you're setting up Outlook as an IMAP type of account, then it should be able to sync your sent messages across your devices.

Depending on the type of calendar invites you're receiving, I would assume that you would simply click on a link from the email to add it to your calendar application of choice.

Please let us know if you had any further questions.

- Jacob
9,968 Points
2013-04-25 5:28 pm EST
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