InMotion Hosting Support Center

REPLYING TO EMAILS RECEIVED FROM THE WEBSITE CONTACT FORM

Category: Email

AMPOLMOVINGINC
Asked:
2019-02-09 3:42 pm EST

Hits: 24
Customers send us emails using the contact form on our website. When I receive it in my mailbox and I click on "reply" it automatically tries to send an email to us instead of the email address that was provided by the customer.

Is there a way to fix it??

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OTHER ANSWERS

0

carlosd
Staff
3,841 Points
2019-02-11 12:31 pm EST
Hello.

Thanks for posting your question regarding your replies to emails received from your contact form. I'm sorry to see you are experiencing issues with this.

The reply function typically defaults to the email address of the sender. With that in mind, it's possible that your contact form is using your email address to send the email. I recommend reviewing the configuration of your form. Depending on how it was setup you may be able to specify this for ease of use.

If you are current InMotion Hosting customer, feel free to reach out to our Live Technical Support for further assistance.

If not and you need additional assistance, feel free to comment below with more details like how you built/designed your contact form, what software you used to build your website, and any other details that help to replicate the specific behavior you are reporting. We are more than happy to help!

Sincerely,
Carlos D.

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