InMotion Hosting Support Center

How do I confirm the thumbprint of a root certificate?

Category: Email

2013-06-13 8:30 am EST

Hits: 604
I receive a security warning from Windows trying to validate the authenticity of the certificate.

You must login before you can ask a follow up question.

You must login before you can submit an answer.



43,761 Points
2013-06-13 9:01 am EST
Hello WKullman,

I am unsure exactly what you are asking. If you are getting an error, then it would be helpful to explain how it is occurring by listing the steps you are taking when it happens. Also, please list the exact error message you receive.

Best Regards,
Scott M

You must login before you can post a comment about this answer.

"The server you are connected to is using a security certificate that cannot be verified. the target principal name is incorrect." [view certificate] "Do you want to continue using this server?" [Yes/No]
Then when you select [view certificate] a new dialog box appears and says "This CA root certificate is not trusted. To enable trust, install this certificate in the Trusted Root Certification Authorities store."

From there, I get the Certificate Install Wizard.
8 Points
2013-06-13 12:21 pm EST
Hello WKullman,

First, it appears that whatever URL you are trying to access is being associated (usually by "https") to a security certificate, and your it is not being recognized as a verified (and valid) certificate. This does NOT mean that you cannot access the site, you would have to say that you trust the site. It is possible that you are accessing a location that is using a self-signed certificate as well, and this may be leading to what you are seeing. It sounds like you're using Internet Explorer, so if you're wondering about the Trusted Root Certification Authorities Certificate Store it is what is opened when you run into a self-signed certificate. If you add it, to the section, then the next time you open that link, you will not see the error message or be prompted to enter the information again.

I hope this helps to answer your questions, please let us know if you require any further assistance.


Arnel C.
40,748 Points
2013-06-13 1:19 pm EST
Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Social Media Login

Social Login Joomla

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!