InMotion Hosting Support Center

Global Filter Junk Folder Doesn't Work

Category: Email

2017-11-28 7:01 am EST

Hits: 35
When I set certain emails to go to 'Junk' on the Global Filters, the emails are removed completely and can't be traced. I was hoping they would go the the 'junk' folder on each account/PC. How can I rectify this issue?

You must login before you can ask a follow up question.

You must login before you can submit an answer.



31,313 Points
2017-11-28 12:48 pm EST
Hello AlecPotter,

Thank you for your question regarding issues with the global filter. When you create the user level filter, ensure it is set to "Deliver to folder". Then set the folder name to "Junk".

If you are using POP, the "Junk" folder should appear once you receive a spam email. If you are using IMAP ensure you are subscribed to the Junk Folder.

If your problems persist, I recommend reviewing the mail logs for records of the missing email transmissions. If you are on a shared server Live Support can help you review the logs for missing emails.

Thank you,

You must login before you can post a comment about this answer.

Like this Question?

Support Center Login

Our Login page has moved, Click the button below to be taken to the login page.

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!