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Emails sent from my iPad do not show in sent mail

Category: Email
2013-04-02 9:45 pm EST

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They do not show up under sent on my iPad, or under sent mail on the website email account. They are pretty much lost. This is a problem because I am answering customer emails, and will have no record of what I have told them. They are being received by the customer, but I have nothing to refer to if they want to discuss it.

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Just found out some sent from my desktop computer are showing as sent, and some not. This is very confusing.
8 Points
2013-04-02 09:47 pm EST



43,761 Points
2013-04-03 8:54 am EST

You will want to ensure that your email clients are subscribed to the Sent box. This is not done by default with email clients, only the Inbox. Below is an article on subscribing folders to your email client, macmail specifically.

Subscribe IMAP Email folders in Mac Mail

Best Regards,
Scott M

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Thanks Scott. That worked on my desktop, but still looking for an answer about my iPad. Now my iPad doesnt even have a sent folder.
8 Points
2013-04-03 9:50 am EST

For what you are trying to accomplish, I recommend making sure that all email accounts are setup as IMAP. POP by default removes emails from the server, IMAP leaves them on the server to be accessed by your various clients.

Then subscribe to the IMAP folders on your email clients: IPAD (that is a link to the iPhone article, which is the same setup), Macmail, Outlook, etc.

Thank you for contacting us. If you have any further questions, please do not hesitate to contact us.

30,412 Points
2013-04-03 11:04 am EST
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