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Email from a one domain is not making it to our email accounts - the other party gets the mail back marked as having timed out.

Category: Email

2013-07-02 7:01 pm EST

Hits: 2,285
All other email is working fine - we just can't receive email from one particular domain. I have a copy of the message that comes back with full headers - doesn't seem to be room to post it here.

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reject message copied here>
-----Original Message-----
From: Mail Delivery System []
Sent: Friday, June 28, 2013 9:29 AM
To: Poser, Carrie - DOA
Subject: Undeliverable Message

The following message to <> was undeliverable.

The reason for the problem:
5.4.7 - Delivery expired (message too old) 'timeout'

The IP address of the MTA to which the message could not be sent:

---------- A copy of the message begins below this line ----------
X-ExtLoop1: 1
X-IronPort-AV: E=Sophos;i="4.87,928,1363150800";
Received: from ([])
by with ESMTP/TLS/RC4-MD5; 24 Jun 2013 08:30:38 -0500
Received: from ([]) by ([]) with mapi; Mon, 24 Jun 2013
08:30:38 -0500

From: "Poser, Carrie - DOA" <>
To: "" <>
Date: Mon, 24 Jun 2013 08:30:28 -0500
Subject: test
Thread-Topic: test
Thread-Index: AQHOcN8Db69WTvj4o06cRSzf21Cw5A==
Message-ID: <>

Accept-Language: en-US
Content-Language: en-US
acceptlanguage: en-US
Content-Type: multipart/alternative;
MIME-Version: 1.0

Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Hi there.

Carrie Poser

Wisconsin Division of Housing
Eau Claire State Office Building
718 W. Clairemont Ave, Suite 121
Eau Claire, WI 54701<>
(715) 836-2064

Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<html dir=3D"ltr"><head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Diso-8859-= 1"> <style id=3D"owaTempEditStyle"></style><style title=3D"owaParaStyle"><!--P = {
<body ocsi=3D"x">
<div style=3D"FONT-FAMILY: Tahoma; DIRECTION: ltr; COLOR: #000000; FONT-SIZ=
E: x-small">
<div dir=3D"ltr"><font color=3D"#000000" size=3D"2" face=3D"Tahoma">Hi ther= e. </font></div> <div dir=3D"ltr">&nbsp;</div> <div class=3D"BodyFragment"><font size=3D"2"> <div class=3D"PlainText"><em><font size=3D"4">Carrie Poser</font></em><br> <br> Wisconsin Division of Housing<br> Eau Claire State Office Building</div> <div class=3D"PlainText">718 W. Clairemont Ave, Suite 121<br> Eau Claire, WI&nbsp; 54701</div> <div class=3D"PlainText"><a href=3D"">Carr=</a></div>
<div class=3D"PlainText"><font face=3D"times new roman">(715) 836-2064</fon=


5 Points
2013-07-02 07:03 pm EST



40,990 Points
2013-07-02 7:52 pm EST
Hello Anthonyhill,

Apologies for the problem with your email. I do have the issue currently being reviewed by our systems team. If you see bounces like this, there may be a variety of reasons. Here's a great article that explains many of the reasons for a bounce: .Email Bounce back errors.

I just received word from the Systems that the server issue is being investigated. I will file a ticket for you so that you are automatically notified (via email) of the resolution when it occurs. It will go to the email that is associated with your hosting account.

Apologies again for not being able to provide an immediate answer, but our systems team will respond as soon as the server issue is resolved.

Arnel C.

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