InMotion Hosting Support Center

Delay to deliver emails

Category: Email

InMotionFans
n/a Points
Asked:
2015-07-10 1:40 pm EST

Hits: 727
Our emails have always been delayed to deliver to the recievers.

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John-Paul
Staff
31,633 Points
2015-07-10 2:06 pm EST
Hello,

Thank you for contacting us about delayed email delivery. This could be a possible greylisting, but it should not occur with all emails. Greylisting is a methodology utilized by some mail servers to deter spam. If you send a message to a server that uses greylisting and you are not on that server's whitelist the receiving server will "temporarily reject" that message and will often return a message that is formatted very similar to a bounce back but will list the error as temporary instead of permanent. The sending server will attempt to resend the message at a later time, but the recipient will experience a delay in receiving the message. The best way to avoid greylisting is to ask anyone who uses greylisting on their server to add you to their whitelist so they can receive messages from you without delay.

We are happy to help, but will need some additional information, since there are many reasons an email may be delayed.

How are you transmitting email? For example, are you using Outlook, Webmail, Mac mail, etc. I have seen them set to only send/receive on increments, such as every 8 hours.

Are you getting any bouncebacks, or error messages? What are they?

Have you reviewed the server's mail logs for time-stamps on the delivery. If you are on a shared server Live Support can help you with this.

Let us know if you have any further questions.

Thank you,
John-Paul

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